Returns and Refunds

We want you to be entirely satisfied with every purchase made from Madaboutmountains.co.uk and strive to offer you excellent quality, value and service at all times.

If you wish to return an item for exchange, or you have decided not to keep it, please send it back to us, in an unused and unworn state together with the products original packaging, labeling and a brief description of the reason for return, within 30 days. We will exchange or refund the cost of the item(s) where appropriate.

Please send all returns to the following address:

Mad About Mountains
214 The High Street
Northallerton
North Yorkshire
DL7 8LW



All goods must be in a new and unused condition together with a copy of your original receipt. Delivery costs will only be refunded should the product be found to be faulted or incorrectly delivered. We would ask you to use Royal Mail "Certificate of Posting" for parcels under £20 value and "Compensation Fee Parcel" service for parcels over £20. We regret that we will only be able to refund postage, where appropriate, to the value of the currently listed price by the Royal Mail for the above 2 services.

If you wish to return any item due to it being faulty, please send it back to us together with the item in its original packaging, where possible, and a complete description of the nature of the fault.

Following examination by either ourselves or the Manufacturer, we will notify you of the outcome and provide you with a full exchange of the item or refund the full cost including any delivery charges incurred where appropriate.

If you are in any doubt, please contact our Sales Team on 01609 773962 or e-mail us at madaboutmountains1@gmail.com . We are here and happy to help you.