£2.99 UK Carriage for orders under £25.00
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Returns and Refunds

We want you to be entirely satisfied with every purchase made from and strive to offer you excellent quality, value and service at all times.

If you wish to return an item for exchange, or you have decided not to keep it, please send it back to us, in an unused and unworn state together with the products original, undamaged packaging, labeling, within 30 days and a brief description of the reason for return. We will exchange or refund the cost of the item(s) where appropriate. Please do not open any blister packaging or attach return postage labels to product packaging.

Returns Policy on Climbing Equipment and Helmets

Please note that for the safety of all our customers, we are unable to exchange or issue a refund for any new or unused climbing equipment and all helmets once the goods have left our premises. Please bear this in mind before you make your purchase. (This does not affect your statutory rights).

Please send all returns to the following address:

Mad About Mountains
CA17 4QS

All goods must be in a new and unused condition together with a copy of your original receipt. Delivery costs will only be refunded should the product be found to be faulted or incorrectly delivered.
We would ask you to use Royal Mail "Certificate of Posting" for parcels under £46 value and "Compensation Fee Parcel" service for parcels over £46. We regret that we will only be able to refund postage, where appropriate, to the value of the currently listed price by the Royal Mail for the above 2 services.

If you wish to return any item due to it being faulty, please send it back to us together with the item in its original packaging, where possible, and a complete description of the nature of the fault.

Following examination by either ourselves or the Manufacturer, we will notify you of the outcome and provide you with a full exchange of the item or refund the full cost including any delivery charges incurred where appropriate.

If you are in any doubt, please contact our Sales Team on 017683 72525 or e-mail us at . We are here and happy to help you.