Mad About Mountains Click & Collect
Our Click & Collect service offers all the benefits of shopping online combined with specialist personal retail experience in one of our stores. Simply order your items, select Click & Collect and pick up your item at a time that's convenient for you. Best of all the service is completely FREE!
* During COVID please call 017683 72525*
1. Add your items to your basket
Use our website to browse our catalogue of products with stock availability. When you find the item you want simply add it to your basket like you usually would.
2. Checkout using Click & Collect
Scroll down and choose Click & Collect as your delivery method. Enter your postcode at the checkout to find your closest store.
3. Choose the store of your choice and collect your items
Choose a store of your liking, click continue and complete the rest of our standard checkout steps and you’re ready to collect your item in store.
Frequently Asked Questions
When can I collect my order?
For items you would like to collect from our Kirkby Stephen store, we will normally have your item/s ready to collect within 1-2 working days.
For items you would like to collect from our Grassington store, we will normally have your item/s ready to collect within 4-5 working days.
If your collection is urgent please call us and we can check dates/times for you.
How will I know when my order is ready?
For every order we will send you an e-mail to let you know when your order is ready to collect.
What do I need to collect my order?
All we need is your order confirmation e-mail. We will hold your order in store for 5 days, if you have any problems with getting to the store to collect your order please feel free to contact the collection store and we will happily extend this time where possible.
Can Someone Else Collect My Order?
Please contact the store you have chosen to collect from in advance and we will do our best to accommodate any changes relating to collection.
How do I cancel/change my order?
If you wish to cancel your order or make any changes please contact the store directly. Please note, full refunds will be made via the original transaction made with our online team.
How do I return my order?
Our normal returns policy applies to all Click & Collect orders, for more information see our returns policy. You can also return directly to the store.
