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Mad About Mountains

We are open Monday to Friday 9:00am to 5:00pm. We can only process orders within these times.

Orders received Monday to Friday by 12 midday are shipped same day.

Orders received Monday to Friday after midday will, where possible, be shipped same day but we cannot guarantee this.

If you are unsure, please call us on 017683 72525. Please do not e-mail.

Saturday Delivery Selected at Checkout

Orders received on a Friday for Saturday Delivery by midday will be shipped same day.

Orders received on a Friday for Saturday Delivery after midday will, where possible, be shipped same day but we cannot guarantee this.

If you are unsure, please call us on 017683 72525. Please do not e-mail.

Orders Placed on a Weekend or Bank Holiday

Orders received at the weekend and bank holidays are shipped on the next working day, Monday to Friday.

Covid-19

Please note we have a 72 hour quarantine time for all parcels coming back to us before they get handled.

Errors

If we have an error in our stock control system and an item/s are not available or delayed, you will be informed by us as soon as possible.

Free Delivery – UK Only

We offer free Next Working Day delivery to the UK including Northern Ireland and the Scottish Highlands and Islands for all orders over £50. Please note that whilst most shipments arrive on time this is not a guaranteed service.

Our Carriers

We use UPS, DPD and Royal Mail depending on which is best for your area.

All Our Carrierswill require a signature. If you are not in when they deliver, they should leave a card informing you how to manage a new delivery or how to collect your parcel.

Delivery Times and General Information

Please refer to the delivery table below for your Country and Area to see expected delivery times.

24 Hour or 'Next Day' delivery is subject to extended delivery times to some postcodes within Northern Ireland, Highlands & Islands

Please note that international orders can only be dispatched to the card holders address. Any orders to a third-party address will not be dispatched.

For Jurisdictions where VAT does not apply then the VAT at the current rate will be deducted from your order at the Basket.

EEC countries enjoy the free movement of goods. However, for customers outside the EEC it is the customer’s responsibility to pay any duties or customs charges applicable in the destination country and enquiries should be made with the relevant authority about such charges before ordering.

Delivery Costs

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