Mad About Mountains

Mad About Mountains is the epitome of a business that started 30 years ago and we think that Mad About Mountains is by far the best description of who we are.

We literally are Mad About Mountains. They make us feel awesome. We love being in them, on top of them, riding down them, running over them and…buying kit for them!

We’d kind of be a bit weird if we weren’t a bit mad about outdoor kit as we do work in an outdoor shop!

Madness aside…your kit is important, when you’re out in the elements you don’t want to worry if you have the right jacket or have that niggling feeling that your boots weren’t quite the best fit.

The best kit you have is the kit you don’t think about!

We like to match people to kit. There is no one size fits all and its important to remember that. You have to find the best kit for you and then you will be at your best in the mountains.

How can we help? Use us! Use us for our kit experience. We’re around kit all day every day and it counts. We’re always talking to reps, getting training from brands, deciding what to stock for the next season, helping customers with decisions and most importantly wearing kit and using it ourselves.

We always try and stock a wide range to cover whatever you may need.

And…whatever we have in the shop we do online as well. If you have a query then FB message, call or e-mail us.

We’d like to hear from you! Keep adventuring 😊

The Mad About Team

18-20 Market StreetKirkby Stephen Cumbria CA17 4QS

Mad About Mountains Returns Policy

Returns/Exchanges Form

We’ve extended our usual limit for returns just for the festive season. Any gift bought between 1st November and 24 December 2020 can be returned up until 10th January 2021, if it’s unwanted or unsuitable. All the same returns policy as detailed below still apply.

You will need to click on the blue writing at the top of the page which says ‘Download Returns PDF’. This will download a copy of our Returns and Exchanges form which you will need to complete and post back with the item/s.

N.B. The form will download differently depending on your browser, i.e. Google or Mozilla etc.

All items returned must be:

In perfect saleable condition and we reserve the right to decide if an item is sellable. If it is not suitable for resale, we will not offer a refund or exchange. We cannot offer refunds on underwear unless the item is found to be faulted.

Items must be:

Original tags must be present and must not have been removed
Items must be scent-free i.e smell of smoke, perfume, aftershave or deodorant
have not been washed
be unmarked, unsoiled and not damaged
if footwear, have unmarked soles
if footwear, have not been worn outside
if footwear, be in original boxes which are unmarked and not written on

Please ensure the item is safely packaged and returned within 30 days.

Don’t forget to add the completed Return/Exchanges form so we know who you are.

We will exchange or refund the cost of the item(s) where appropriate.

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