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Mad About Mountains Returns Policy

Returns/Exchanges Form

You will need to click on the blue writing at the top of the page which says ‘Download Returns PDF’. This will download a copy of our Returns and Exchanges form which you will need to complete and post back with the item/s.

N.B. The form will download differently depending on your browser, i.e. Google or Mozilla etc.

All items returned must be:

In perfect saleable condition and we reserve the right to decide if an item is sellable. If it is not suitable for resale, we will not offer a refund or exchange. We cannot offer refunds on underwear unless the item is found to be faulted.

Items must be:

  • Original tags must be present and must not have been removed
  • Items must be scent-free i.e smell of smoke, perfume, aftershave or deodorant
  • have not been washed
  • be unmarked, unsoiled and not damaged
  • if footwear, have unmarked soles
  • if footwear, have not been worn outside
  • if footwear, be in original boxes which are unmarked and not written on

Return of Climbing Equipment and Underwear

Please note that for the safety of all customers, we are unable to exchange or refund climbing equipment, helmets or underwear

Please ensure the item is safely packaged and returned within 30 days.

Don’t forget to add the completed Return/Exchanges form so we know who you are.

We will exchange or refund the cost of the item(s) where appropriate.

In line with Distance Selling Rules: If a parcel is delivered late or missing and you have paid for an enhanced delivery service ie: Next Day, Saturday Delivery etc. then only the difference between standard shipping cost and the enhanced shipping cost can be refunded.

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