Mad About Mountains Returns Policy

We want you to be entirely satisfied with every purchase made from madaboutmountains.co.uk and strive to offer you excellent quality, value and service at all times.

Returns and Exchanges

All items returned must be in perfect saleable condition and we reserve the right to decide if an item is sellable. If it is not suitable for resale we will not offer a refund or exchange. Items must

• have tags attached to the garment
• not smell of smoke, perfume or aftershave
• have not been washed
• be unmarked, unsoiled and not damaged
• if footwear, have unmarked soles
• if footwear, have not been worn outside
• if footwear, be in original boxes which are unmarked and not written on

To return an item or get it exchanged, please print a returns form from our website, click here, and complete all information.  Please put this form in the parcel with the item and ensure the item is safely packaged and returned within 30 days.

Christmas Refunds - For Goods purchased for the Christmas season (with the exception of climbing equipment, Helmets and underwear) we extend our returns policy so that any goods bought during November and December may be returned by 10th January for a full refund or exchange.

We will exchange or refund the cost of the item(s) where appropriate. Delivery costs will only be refunded should the product be found to be faulted or incorrectly delivered. 

Please note that for the safety of all customers, we are unable to exchange or refund climbing equipment and helmets.