Refund of Delivery Costs
Delivery costs will only be refunded should the product be found to be faulted or incorrectly delivered up to the value of £5.00.
Please note that for the safety of all customers, we are unable to exchange or refund climbing equipment and helmets.
Items Received Damaged – Important Information
If your item is received damaged, you must keep the packaging and call us immediately on 017683 72525. If you call out of hours, please leave a message for us including your name and telephone number stating that you have received a damaged item(s). We will request pictures of the item and damaged packaging.
Returns/Exchanges Form
If you are on a product page you will need to click here:
You will need to click on the blue writing at the top of the page which says ‘Download Returns PDF’. This will download a copy of our Returns and Exchanges form which you will need to complete and post back with the item/s.
N.B. The form will download differently depending on your browser, i.e. Google or Mozilla etc.
All items returned must be:
In perfect saleable condition and we reserve the right to decide if an item is sellable. If it is not suitable for resale, we will not offer a refund or exchange.
Items must
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have tags attached to the garment
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not smell of smoke, perfume or aftershave
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have not been washed
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be unmarked, unsoiled and not damaged
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if footwear, have unmarked soles
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if footwear, have not been worn outside
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if footwear, be in original boxes which are unmarked and not written on
Please ensure the item is safely packaged and returned within 30 days.
Don’t forget to add the completed Return/Exchanges form so we know who you are.
We will exchange or refund the cost of the item(s) where appropriate.